Stop managing BRC audits in spreadsheets.
From HACCP records to customer complaint handling, Compliance Ready gives food manufacturers a single platform for every regulatory requirement.
The compliance landscape
Food manufacturers operate under some of the most stringent compliance requirements in UK industry. BRC Global Standard (BRCGS) audits require documented evidence of supplier approval processes, corrective action histories, training records, and complaint handling procedures — often going back three or more years. Auditors want to see not just that you have a process, but that it works: that actions get closed, that non-conformances get resolved, that training is current.
Customer complaint management in food manufacturing carries regulatory weight beyond most other sectors. The Food Standards Agency requires documented procedures for handling complaints about allergen issues, foreign body contamination, and labelling errors. Complaint trends must be analysed and acted upon. When complaints escalate — or trigger a product recall — the audit trail needs to be airtight.
Supplier control is another high-risk area. Your approved supplier list must be actively maintained: certificates current, documents on file, performance tracked. When an incident traces back to a raw material or a third-party service, you need to show that supplier was approved, monitored, and managed. That evidence doesn't hold itself.
The modules that matter most
Start with what your compliance programme needs today — add more as it grows.
Action Ready
Every non-conformance from a BRC audit, every CAPA from a complaint investigation, every corrective action from an incident — all tracked and closed in one place.
Learn more →Audit Ready
Build configurable BRC audit templates, run internal audits against them, raise non-conformances, and close them out before your external audit date.
Learn more →Complaint Ready
Full complaint lifecycle from initial log to resolution — with SLA tracking, customer portal access, and the regulatory modes required for food sector complaint management.
Learn more →Incident Ready
Report contamination incidents and near-misses, collect witness statements, run investigations, and link findings to corrective actions and CAPA workflows.
Learn more →Supplier Ready
Maintain your approved supplier register, track document expiry dates, and demonstrate active supplier monitoring — the evidence BRC auditors want to see.
Learn more →Training Ready
Keep food hygiene training records current, deliver toolbox talks on allergen handling and hygiene procedures, and know at a glance who is trained and who isn't.
Learn more →How Compliance Ready helps
BRC audit preparation in days, not weeks
Pre-built BRC audit templates you can configure for your site. Non-conformances raised during the audit flow straight to Action Ready. By the time your external auditor arrives, every finding from the last internal audit is closed or has a documented action plan.
Customer complaint handling with regulatory confidence
Complaint Ready handles the full lifecycle: log, investigate, respond, close. SLA rules ensure nothing sits unacknowledged. Trend analysis flags repeat issues before they become recalls.
Supplier documents that don't fall out of date
Supplier Ready tracks every certificate and document you need from approved suppliers, with automatic expiry alerts. No more realising on the morning of an audit that a supplier's insurance has lapsed.
Training records that survive an audit
Training Ready holds completion records per employee, toolbox talk delivery logs, and training matrix coverage gaps — all retrievable in seconds when an auditor asks.
Ready to see it in action?
Book a 30-minute demo and we'll show you the modules that matter most for your team.