Every complaint answered on time, on the record.
Full complaint lifecycle, from log to close.
Capture complaints from email, QR forms, the portal or by hand, triage them, track SLAs, investigate and close — with a customer portal and GDPR tools built in.
Illustrative interface
The problem
Complaints managed in email inboxes get resolved late, poorly, or not at all. SLA commitments are missed because nobody is tracking them. Patterns go unnoticed until they become incidents. When a food safety regulator or FCA auditor asks for your complaint handling records, the answer should not be 'let me check my inbox.'
Multi-channel intake and triage
Log complaints by hand, or capture them automatically from email, a public QR form, or the customer portal. Anything from an external source lands in a triage queue before it reaches your live list.
Multi-milestone SLA tracking
Acknowledgement, holding response and final response, each with its own clock and RAG status. Breaches are logged and escalated automatically, with FCA and food-sector presets out of the box.
Structured investigation
Record the investigator, root cause from a configurable taxonomy, contributing factors and immediate actions. High-severity complaints cannot be resolved until the investigation is complete.
Also in this module
Customer portal and satisfaction
Customers submit, track and message through a portal, then rate the outcome. Two-way communication is logged against the record — nothing sits in an inbox.
Clustering and repeat detection
Spot when complaints share a customer, category or root cause, group them into a cluster, and raise one shared corrective action. Systemic issues surface before they become incidents.
GDPR, register and reporting
Retention tracking, one-click anonymisation and subject-access support, plus an audit-ready register, a management report and an analytics dashboard — exportable as PDF or CSV.
Evidence an auditor will accept
Complaint Ready is built to produce the documented evidence these frameworks expect — generated from your live data, ready to export.
Evidence for these frameworks — not a certification held by Compliance Ready.
How Complaint Ready connects
When a complaint investigation calls for a corrective action — fix a root cause, change a process, retrain a team — it is raised in Action Ready and tracked to verified closure, with its status shown on the complaint. Complaints can be linked to an incident, attributed to a supplier, and turned into a risk, audit or training action, and the resolution data feeds ISO Ready's clause 9.1.2 customer-satisfaction evidence.
Raises corrective actions and tracks them to closure
Links a complaint to a related incident, both ways
Attributes a complaint to the supplier responsible
Turns a recurring complaint into a risk assessment
Schedules an audit to investigate a root cause
Raises training where human error or a policy gap is the cause
Feeds resolution data into ISO 9.1.2 satisfaction evidence
Available from Professional — 30 users, no setup fee. See full pricing
See Complaint Ready with your own data.
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